Service & Support
How can we support you?
PaceBlade offers a unique service and support concept.
Where most Tablet manufacturers use distributors and partners for servicing their units, PaceBlade deals with questions and or service-requests in house. PaceBlade is committed to fast, high quality service and repair.
Without losing focus on quality, our repair and fix times are much shorter than others because:
- 15+ years of experience with Tablet PCs;
- Specific expertise in Tablet PCs;
- Several SLA options (customer specific);
- Proven RMA procedures;
- Multilingual support;
- Direct contact with the end-customer (no service partners in between).
Because of this we can repair or replace defective Tablet PCs within 5 working days in within Europe (and we can offer that same service level worldwide).
PaceBlade Support: +31 (0)85 0212 376 (during working hours) or support@PaceBlade.com
How to Proceed
If you have a problem with your product where you need to send your product to our service centre, then please follow the steps described on our Pick-up and delivery information page. During any repair you will receive e-mail alerts on every status change of your repair. All you have to do is supply us with your e-mail address.
The PaceBlade Warranty terms and conditions state the customers right to service and support, the procedures and responsibilities of both parties and how best to proceed in various situations. The PaceBlade Warranty booklet is issued with every PaceBlade Tablet PC product. When encountering faults or warranty issues, always refer to this document before taking any other action.
PICKUP AND DELIVERY
Standard, PaceBlade provides a convenient courier pickup and delivery warranty service in which our systems will be picked up at the customer’s location, repaired at our repair facility, and returned to the customer at no extra charge during the standard warranty period.